ID Support NSW is seeking a managed service provider (MSP) to maintain and support its Salesforce architecture and develop its Salesforce strategy.

Launched in 2021, ID Support NSW is the NSW government’s identity recovery unit that provides support for citizens who have fallen victim to identity theft or had their personal data compromised in a data breach.

In a request for tender published on 28 May 2024, ID Support said it is seeking a partner for a one-year contract with a two-year optional extension.

The successful partner will provide architecture consulting, governance, design, support and maintenance for its Salesforce environment, which includes Salesforce Service Cloud, Marketing Cloud and Service Cloud Voice.

The project will also see the partner aid in the continuous evolution of ID Support’s Salesforce strategy.

The project will involve setting up a service desk to manage end user incidents and configuration issues as well as provide assistance and supervision for Salesforce Marketing cloud services for digital marketing initiatives.

There’s also a requirement for minor enhancement hours to handle system maintenance and modifications, such as creating custom fields and objects, automations, workflows, creating reports and dashboards, doing analysis and data uploads.

The request for tender will close on 24 June 2024.